Q : How does dotrade proceed the air(flight) delivery and Order Tracking?
A : If buyers buy samples or make small order, the products are delivered by the post office 'EMS'. After verifying tracking number, arrival date could be found at the website. We can also ship through DHL, Fedex and TNT if buyer request.
Q:dotrade使用什么运货公司(空运)?
A:如果买家购买样品或小订单,产品会由“EMS” 提供运送服务。如果买家特别要求,我们也可以通过DHL,Fedex和TNT发货。
Q : 두트레이드 항공 배송 & 배송 조회는 어떻게 진행하나요?
A : 바이어가 샘플 혹은 스몰오더 (Small Order) 구매 할 경우 우체국 EMS () 로 배송하고 있습니다. 트랙킹번호 (Tracking Number) 확인후 도착일자를 사이트에서 확인할 수 있습니다. 별도로 바이어 요청시 DHL, Fedex, TNT 로도 배송가능합니다.
* EMS : http://www.epost.go.kr/main/eng/Enpost_Introduction1.html
* ORDER TRACKING : https://trace.epost.go.kr/xtts/tt/epost/ems/ems_eng.jsp
A: Busan, Gwangyang, Incheon ports are the nearest ports and they are available. Usually, container shipment is done at the Busan port.
Q: Dotrade仓库附近有什么港口?
A: 釜山,光阳和仁川港口都位于Dotrade仓库附近。如果要进行集装箱装运,通常会在釜山港口进行。
Q : 두트레이드 창고에서 가장 가까운 항구는 어디인가요?
A : 부산, 광양, 인천 항구 이용 가능합니다. 주로 부산항에서 컨테이너 선적 하고 있습니다.
]]>A: We deliver products after the payment is done 100%. The payment varies according to the amount. Please consider the following payments below:
● PAYMENT TERM : 100% BY T/T AFTER ORDER CONFIRMED
● Samll Order & Buy Sample : www.dotradeex.com
Q:购买商品时,我应该怎样付款?
A:我们只会在顾客完全付款后才会把商品寄出。商品的价格会随着购买的数量而有所变动, 以下是付款时的注意事项:
Q : 제품 구매할때 결재는 어떻게 해야 하나요?
A : 기본적으로 100% 결재후 제품 배송하고 있습니다. 금액에 따라서 결재 방법은 아래 확인 부탁드립니다.
● PAYMENT TERM : 100% BY T/T AFTER ORDER CONFIRMED
● Samll Order & Buy Sample : www.dotradeex.com
]]>A: Minimum Ordering Quantity is normally 100 units; however, it may vary by product.
Q:商品的MOQ是多少?
A:MOQ一般是100,但会随着商品不同而有所变动。
Q : 최소 구매 수량(MOQ) 은 어떻게 되나요?
A : 기본적으로 최소 구매 수량은 100 이상 입니다. 제품별로 최소 구매수량이 차이가 있습니다.
]]>A: Download the buyer order sheet at the link below and send it to the sales@dotrade.net. We will check the e-mail and reply back with the estimates/quotation.
Q: 如何下订单?
A: 你可以先到下列网站下载「买方订货单」,然后发送到我们的电邮sales@dotrade.net,我们会透过电邮跟你联络
Q : 제품 주문할때 어떻게 해야 하나요?
A : 아래 링크에서 주문서(Buyer Order Sheet) 다운로드 받아서 sales@dotrade.net 메일 주시면 견적 작성해서 발송해드립니다.
Download Big Brand Products List & Buyer Order Sheet
买方订货单表格下载 / 다운로드
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A: Download the application form from the link below and send it to sales@dotrade.net.
Q: 如何跟Dotrade成为合作伙伴?
A: 先到下列网站下载申请表格,然后发送到我们的电邮sales@dotrade.net。
Q : 두트레이드 입점 하려면 어떻게 해야 하나요?
A : 아래 링크에서 입점 신청서를 다운로드 받아서 sales@dotrade.net 입점 신청 메일 주시면 됩니다.
Application form download/申请表格下載/다운로드
]]>A: Dotrade provides B2B2C, seeks foreign buyers & Cross-Border Trade (CBT) service.
If you have any question, please feel free to contact us ( sales@dotrade.net or https://www.dotrade.co.kr/contactus) at any time.
We’ll try to respond as quick as possible through e-mail or message within the next 24 hours of the inquiry.
Q:我可以下载Dotrade的出口商品目录吗?
A:Dotrade 实行企业对企业、企业对消费者和跨境贸易等商业模式,我们同时在寻找海外买家,与他们合作。如果有任何的疑问,欢迎随时透过电邮( sales@dotrade.net 或 https://www.dotrade.co.kr/contactus)与我们联络。我们会透过电邮或讯息尽快在24小时内回覆和解决您的疑问。
Q : 두트레이드 수출 전체 상품 카달로그 다운받을수 있나요?
A : 두트레이드는 B2B2C 해외바이어 발굴 & 크로스보더 무역(CBT) 서비스를 제공하고 있습니다. sales@dotrade.net 혹은 https://www.dotrade.co.kr/contactus 연락주시면 24시간내에 신속하게 답변드리겠습니다.
]]>A: Export product suggestion > Product examination > Meeting + Contract > Proceed project
Export product registration > Sample product registration > Search Buyer data + Buying offer > Send out contract suggestion / receive inquiry > Send out invoice / order confirmation > Export documentation > Overseas delivery (aviation, vessel)
Q:Dotrade的「快速贸易」如何运作?
A:出口商品建议>产品检查>会议+签约>开始项目>出口产品登记>样品采购注册>查询买家资料和相应的购买意欲>提案>接受查询>确定订单>出口记录>海外快递(海运/空运)
Q : 두트레이드 FAST TRADE 프로그램이 어떻게 운영되나요?
A : 수출 상품 제안 > 상품 검토 > 미팅 및 계약 > 프로젝트 진행
수출 상품 등록 > 샘플구매 상품 등록 > 바이어 데이터 검색 및 바잉 오퍼 검색 > 거래제안서 발송/ 인콰이어리 받기 > 인보이스 발송 / 주문확인 > 수출서류 작성 > 해외배송 (항공, 선박)
]]>A: Live Chat is only available during the Korean time 9a.m to 6p.m. Please use the dotrade chat channel down below.
Q:线上聊天室是否24小时运作?
A:线上聊天室只会在上午9点到下午6点运作,欢迎透过下面的通讯软件与我们联络。
Q : 24시간 실시간 Live Chat 으로 연락가능한가요 ?
A : 현재는 한국시간 9시 ~ 6시까지 Live Chat 으로 연락이 가능합니다. 아래 두트레이드 채팅 채널 이용 부탁드립니다.
Dotrade Live Chat information (ID)/通訊軟件賬號/채팅 채널:
(Kakao) : dotrade
(Skype) : dotrade.net
(WeChat(微信)) : dotradenet
(Line) : dotrade
(Telegram) : dotrade
]]>A: Download the buyer order sheet from the link below and send it to sales@dotrade.net. We will check the e-mail and reply back with the estimate/quotation.
Q:如何大量购买商品[集装箱(20尺, 40尺) 或托板]?
A: 你可以先到下列网站下载「买方订货单」,然后发送到我们的电邮sales@dotrade.net,我们会透过电邮回覆相应的估价/报价单。
Q : 컨터이너(20피트, 40피트) 혹은 파렛트 사이즈 정도 대량 구매 할경우 어떻게 해야 하나요?
A : 아래 링크에서 주문서(Buyer Order Sheet) 다운로드 받아서 sales@dotrade.net 메일 주시면 견적 작성해서 발송해드립니다.
Buyer Order Sheet download / 买方订货单表格下载/다운로드:
]]>A: SMALL ORDER & SAMPLE purchase can be made by the following site: https://dotradeex.com
We are delivering the products after 48 hours of the payment.
Q:如何购买小量商品或样品?
A:你可以从我们的网站https://dotradeex.com购买小量商品的或样品。我们会在你付款后48小时把你所购买的商品寄出。
Q : 소량 구매 혹은 샘플 구매는 어떻게 해야 하나요?
A : SMALL ORDER & SAMPLE 구매는 https://dotradeex.com 사이트에서 구매 가능합니다. 결재후 48시간안에 배송 하고 있습니다.
]]>A: SHIPPING PROCESS
Receive your order > Waiting for payment released by dotrade express > Prepare your order > Pack your order out warehouse > Picked up by mail service > Processed through sort facility > Down to destination country > Clear Customs > Depart your local post office > Out for delivery.
You should pay the customs taxes and other fees according to your local customs laws and dotrade express rules.
Q:Dotrade 的物流和支付系统是怎么运作的?
A:物流程序
收到订单>等待付款>准备订单>货品包装/出库>提取邮件货品寄出>分类处理>邮寄到目的地>通过海关检查>到达当地邮政局>准备递送
顾客需自行付关税和其他针对海关法和Dotrade express规条所需要的费用。
Q : 두트레이드 배송 & 결재 시스템은 어떻게 되나요?
A : 배송 단계
주문 접수 > 두트레이드 익스프레스 지급 대기> 주문 준비 > 창고에서 주문된 제품 포장 > 우편 서비스 픽업 > 분류 시설 통과 > 목적지 국가 확인 > 통관 > 현지 우채국으로 출발 > 배송
관세와 기타 수수료는 현지 관세 법 및 두트레이드 익스프레스 규정에 따라 지불되어야 한다.
]]>Please note that your shipment(s) can be subject to custom inspections regardless the shipping companies. (i.e. the shipment(s) can be opened)
Once the shipment(s) has arrived in the destination country, customs duties and taxes will be charged if necessary. Those charges must be paid separately by the customer.
INTERNATIONAL DELIVERY We provide worldwide delivery on every product. The price for delivery can be found at the checkout page depending on the purchase amount. Dotrade uses the best carriers in the business to provide fully insured service. Your items will be shipped between 3 and 14 working days, depending on the destination country.
Orders placed up to 15:00 UTC+9 (04:00 UTC) are dispatched to our warehouse in Korea within 24 hours. Overseas deliveries are started when all goods you order are stocked in the warehouse. although some orders may be delayed by security checks, particularly if delivery is not selected to the cardholder’s address or place of work. During extremely busy periods, such as just before Christmas, it may not be possible to meet this cut off time.
Tracking number(s) will be provided in your confirmation email once your order has been ready. If you place an order the products sold by several separate sellers, we may also combine them into one parcel.
RETURNS POLICY If for any reason you are not satisfied with your order, please email hello@dotrade.com and we’ll provide you with further instructions on where returns should be shipped, and the amount you will be refunded. Returns must be made within 7 days of purchase.
* NOTE : Shipping fees are not refunded and all merchandise must be unworn and in the same condition it was received.
For the recommended return procedure for suspected faulty goods please email us at: hello@dotrade.net.
HOW TO RETURN ITEMS Contact us through an e-mail with order number. Products must be returned in the original box and/or packaging. If you do not have the original packaging, please let us know. We will give you the further instructions. The return address will be provided in your return confirmation email. No label is provided. Please write the address clearly on your package before bringing it to the courier of your choice. Customers are responsible for all return shipping charges. Once your return is processed, you will receive a refund for the amount paid for the returned item back to the original method of payment. Any outbound shipping charges paid will not be refunded if the order is returned. * NOTE : We are unable to offer exchanges at this time, however we do accept returns!
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WHAT WE COLLECT We may obtain personal information about you from various sources, including this and other dotrade websites, mobile applications, when you email us or communicate with us through social media, or when you participate in events or other promotions.
Contact information (including name and email address) Shipping information (including the shipping address and phone number) Information you provide by interacting with us through social media, including photographs Payment details (including payment card number, security code, expiration date, cardholder name and billing address) Demographic information such as postcode, preferences and interests Other information relevant to customer surveys and/or offers WHAT WE DO WITH THE INFORMATION WE GATHER We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Process a transaction. Provide products or services you request. Improve our website and stores Marketing and promotional purposes. Enhance your shopping experience and so on. We may share your information within dotrade and third parties with whom we have a relationship for better customer services (ex. Logistics, Payment, etc.)
SECURITY We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
HOW WE USE COOKIES A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
CONTROLLING YOUR PERSONAL INFORMATION You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at hello@dotrade.net We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
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